Our delivery times vary depending on your country, between 4 and 6 working days.

Orders are usually shipped within 24 to 48 hours after payment confirmation.

We deliver directly to your home quickly and securely . You will receive a confirmation email with your order tracking information as soon as it is shipped.

Our parcels are carefully packaged to ensure the integrity of your products during transport.

Yes, we deliver to several countries:

• Metropolitan France
• Belgium
• Luxembourg
• Swiss

If your order has not arrived within the stated timeframe:

1. First, check the status of your package using the tracking number provided.
2. Contact our customer service at contact@swingro.com or +33 1 89 88 23 69
3. We will do everything necessary to locate your package and find a quick solution.

Yes, but only if your order hasn't been shipped yet. Contact us immediately after placing your order:

• By email: contact@swingro.com
• By phone: +33 1 89 88 23 69

Once the package has been shipped, we will unfortunately no longer be able to change the delivery address.

Our shipping costs vary depending on your status:

• Subscribed members : ✓ Unlimited FREE DELIVERY on all your orders
• Non-members : €8.20 per order

Become a member to enjoy free delivery and 50% off all our products!

Free delivery is available with the Exclusive Offer. It includes unlimited free delivery, 50% off all products, free access to the digital library, etc., for €45.90 per month (3-day free trial).

Discover the member subscription

For the time being, our shipping costs are the same for all countries served:

• €8.20 for non-members
• Free for members

Any customs fees (especially for Switzerland) remain the responsibility of the customer.

We offer a 30-day "Money Back Guarantee" .

If you are not satisfied with your purchase, you can return the product within 30 days of receipt for a full refund, in accordance with our Terms and Conditions of Sale .

To make a return, follow these simple steps:

1. Contact our customer service at contact@swingro.com , quoting your order number.
2. We will provide you with a return authorization and the return address.
3. Return the product in its original packaging, in good condition.
4. Upon receipt, we will process the refund within 5 to 10 business days.

Yes, return shipping costs are generally the responsibility of the customer , except in the following cases:

• Product defective or damaged upon receipt
• Our mistake (wrong product sent)
• Product does not match description

In these situations, we cover the return shipping costs. Contact us to obtain a prepaid return label.

We do not currently offer direct exchanges. However, you can:

1. Return the product you do not wish to keep
2. Receive a full refund
3. Place a new order for the desired product

This procedure ensures faster and more transparent processing.

To be accepted, the returned product must be:

• Unused and in its original condition
• In its original packaging (if possible)
• Comes with all accessories and instructions
• Clean and in perfect condition for resale

Damaged, used or incomplete products cannot be refunded.

As soon as your order is shipped, you will receive a confirmation email containing:

• A tracking number
• A direct link to track your package in real time
• Carrier information

You can also find this information in your customer account area .

If you have not received your tracking number:

1. Check your spam/junk mail folder
2. Please allow 48 hours after placing your order (processing time).
3. If you still haven't received anything, please contact us with your order number: Email: contact@swingro.com Phone: +33 1 89 88 23 69

There could be several reasons:

• Activation time : The number may take 24 to 48 hours to become active in the carrier's system.
• Input error : Please check that you have copied the complete number without spaces.
• Technical issue : The carrier's website may be temporarily unavailable.

If the problem persists after 48 hours, please contact our customer service.

To access your order history:

1. Log in to your customer account area
2. Enter your email address and order number
3. See the "My Orders" section

Here you will find details of all your orders, their status, and tracking numbers.

Our €45.90 per month subscription gives you access to all our exclusive benefits:

• 50% off all our products
• Unlimited free delivery
• One additional year extended warranty
• Priority access to new releases
• Access ebook Youscribe

Enjoy a 3-day free trial to discover our services with no obligation.

Become an exclusive Gemmose member now!

Yes, you can cancel your subscription at any time:

• Directly from your customer account area
• Via our cancellation form
• By contacting our customer service

Once the request is made, your subscription will be cancelled within 24 hours . No restrictions or hidden fees.

You can contact us in several ways:

• By phone : +33 1 89 88 23 69
  Monday to Friday (from 10am to 12pm or from 1pm to 6pm)
• By email : contact@swingro.com
  We respond within 24 to 48 hours
• Via form : Contact page

Our team is available Monday to Friday (from 10am to 12pm or from 1pm to 6pm) .

Outside of these hours, you can write to us at contact@swingro.com and we will reply as soon as possible.

We accept the following payment methods:

• Bank card (Visa and Mastercard)
• Debit card

All payments are 100% secure and encrypted with 256-bit SSL technology to guarantee the confidentiality of your data.

Absolutely! The security of your data is our priority:

• 256-bit SSL encryption across the entire site
• GDPR (General Data Protection Regulation) Compliance
• Your bank details are never stored on our servers
• See our privacy policy for more information.

Before shipment : Contact us immediately to modify or cancel your order. We will do our best to process your request.

After shipment : It is no longer possible to cancel the order, but you can return it under our 30-day "Money Back Guarantee".