Choose the right online delivery method

When confirming an order, the choice of delivery method is often made in a rush. Yet, whether choosing home delivery, a pickup point, or a locker, the selected option changes the price, delivery time, and convenience. Choosing the right method based on the package and your schedule avoids many trips back and forth and missed deliveries.

Available delivery methods

To your home or a pickup point

Home delivery is the simplest if you are present, but it often requires waiting for the courier to arrive. Pickup points, which are cheaper, allow you to collect your package at a chosen time from a nearby local business. Everyone has their own preferences depending on whether or not you are reachable during the day.

Lockers and automated drop boxes

Automated lockers, accessible at any time, are suitable for non-standard schedules. You collect your package using a code, with no queues. Their limitation lies in the size of the lockers, which are unsuitable for large volumes, and their location, which should be checked before selecting this option at checkout.

Choosing based on the package

The right method for the right purchase

A small item is perfect for a pickup point or locker, while a large piece of furniture requires home delivery, sometimes with upper-floor service. A product that should not be left waiting or is at risk of theft is better collected quickly. Matching the delivery method to the nature of the package prevents unpleasant surprises upon receipt.

Tracking your delivery

The chosen method and the progress of the package can be tracked in your help and account management area, along with the exact pickup location if applicable. A glance at the status avoids making a wasted trip to a pickup point where the package has not yet arrived.

Collecting at a pickup point

ID, code, and storage time

At the pickup point, you must present an ID and the code or notification received. The package is held for a limited time, often one to two weeks, before being returned to the sender. Make a note of this storage deadline so you don't let a package you've already paid for be sent back because you didn't pick it up in time.

A package not collected on time

A package returned due to failure to collect it on time complicates tracking and causes delays. If you cannot make it, the contact page sometimes allows you to extend the storage period or redirect the package. Taking action before the deadline expires is better than dealing with a return after the fact.

In case of an issue

Pickup point package not found

A package marked as delivered to the pickup point but not found there, or a closed pickup point: these cases are resolved via support, using your tracking number. A "delivered" package that the pickup point cannot locate should be reported quickly, as proof of delivery can only be contested within a limited timeframe.

Recurring deliveries via subscription

For regular orders, a delivery subscription allows you to set a default method and pickup point without having to reselect it every time. Verify that the associated pickup point remains convenient over time, as a pickup location that closes will require you to reconfigure everything.